Shipping policy
Last Updated: July 2026
At House of Rivanya, we are committed to delivering your order safely, securely, and on time. Every order is carefully packed and quality-checked before dispatch to ensure it reaches you in excellent condition.
Please read our Shipping Policy carefully before placing your order.
Shipping Coverage
Currently, House of Rivanya ships across India (Pan India).
At this time, we do not offer international shipping. We will notify our customers once international shipping becomes available.
Order Processing
● All orders are processed within 1–2 business days after successful payment confirmation.
● Orders placed on Sundays or public holidays will be processed on the next business day.
● During festive seasons, promotional sales, or high order volumes, processing times may be slightly longer.
Shipping Charges
● Free Shipping on all prepaid orders across India.
● Any applicable shipping charges (if introduced in the future) will be clearly displayed during checkout before payment.
Delivery Timelines
Estimated delivery times are as follows:
|
Location |
Estimated Delivery |
|
Metro Cities |
2–5 Business Days |
|
Other Cities |
3–7 Business Days |
|
Remote & Rural Areas |
5–9 Business Days |
Please note that these are estimated delivery timelines and may vary depending on your location and courier partner availability.
Order Tracking
Once your order has been dispatched, you will receive:
● Order Dispatch Confirmation
● Tracking Number
● Courier Partner Details
Tracking information will be shared via Email, SMS, or WhatsApp, allowing you to monitor your shipment in real time.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
● Severe weather conditions
● Public holidays
● Natural disasters
● Government restrictions
● Courier partner delays
● High order volumes during festive seasons
We appreciate your patience and understanding in such situations.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at the time of placing an order.
House of Rivanya shall not be responsible for delays or failed deliveries caused by incorrect or incomplete:
● Name
● Address
● PIN Code
● Mobile Number
If you need to update your shipping address, please contact us immediately before your order is dispatched.
Delivery Attempts
Our courier partners will make multiple attempts to deliver your order.
If the package cannot be delivered due to:
● Customer unavailability
● Incorrect address
● Refusal to accept the shipment
the order may be returned to us.
Additional shipping charges may apply if the order needs to be re-shipped.
Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
● Do not accept the package if it appears significantly damaged.
● Take clear photographs of the package.
● Record an unboxing video immediately after receiving the parcel.
● Contact our customer support within 24 hours of delivery.
This helps us investigate the issue quickly with our courier partner.
Lost Shipments
If your shipment appears to be lost or has not been delivered within a reasonable time after dispatch, please contact our support team.
We will coordinate with the courier partner and make every effort to resolve the issue as quickly as possible.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or packaging requirements.
You will receive separate tracking details for each shipment, if applicable.
International Shipping
Currently, House of Rivanya ships only within India.
International shipping is not available at this time. We will update our customers when this service becomes available.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
House of Rivanya
📧 Email: houseofrivanya@gmail.com
Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Important Note
House of Rivanya reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be updated on this page.
